Shipping Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.

Delivery Location

Depending on the product, we may or may not be able to ship to your location. If we cannot ship to. your location, we will notify you and refund the total amount of your order, using the original method of payment.

Delivery Time

An estimated delivery time will be provided to you when we dispatch your order. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note that the estimated delivery date is just that and we cannot guarantee delivery by the estimated delivery date. Unless there are exceptional circumstances, we will make every effort to dispatch your order within 15 business days of the date of your order. Business day means Monday to Friday, except holidays.

If our supply of your order is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you can contact us using the contact information below to receive a refund for any products you have paid for, but not received.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. The product prices shown on our website do not include delivery charges. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@edglrd.com.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at support@edglrd.com.

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